Ring Doorbell Light Not Spinning

Support eventually said my ring pro was defective and to order a replacement.

Ring doorbell light not spinning. During the setup phase after i ve connected my phone to the ring wifi it tries to connect to my home wifi and fails. For updated information see our response to covid 19. Power is good internet is good other devices work fine. New installation followed all of the directions got to the point where it asks if the light ring is spinning but it doesn t happen.

You ll know your ring video doorbell is in setup mode when the light on the front of the video doorbell is spinning. I think it must have been sitting in a box not set up for five years. Click here to visit our contact us page for more options. Tried resetting doorbell pro several times.

If the setup failed there may also be a flashing white led pattern. When any ring product is in setup mode it broadcasts a temporary ring wifi network. It did go completely flat and it is more fully charged. Hello i am trying to set up my ring doorbell 2 and when i press the setup button i get nothing but a solid white light.

How do i know that my ring video doorbell 1st generation is in setup mode. Once you connect successfully to your home wifi the video doorbell pro will automatically update if necessary. Doorbell would only return to a pulsating ring rather than spinning setup ring so called support. The device has both ac power and a fully charged battery.

Ring doorbell pro will not go into setup mode. It does not spin as the app suggests and it fails to connect to the device. My doorbell is fully charged however when i press the orange light it does not spin. There is no ring wifi available either.

It appears to be the original ring doorbell. I ve tried re starting wifi but it s still not spinning after scanning barcode. We did all the things which mostly consisted of me taking pictures of my doorbell and chime transformer wiring setup testing normal doorbell functionality. Ring light doesn t spin but keeps flashing i just upgraded to the pro.

In fact the ring is half lit and then the final 3 4 of the ring just feebly blinks on and off. If i push the main button on the doorbell only the doorbell itself rings as does the mechanical doorbel. During the setup process the ring app will. Due to the covid 19 crisis shipping carriers are seeing an increase in volume and your order may take an additional 24 48 hours to process.

I have a screenshot below. Page 17 has the flashes and what they mean. Do not get any light spinning or otherwise white or blue. Community support is available by phone 3am 11pm at 1 800 656 1918 or via chat 5am 9pm pdt.

Ring doorbell fails on wifi connect spinning light hi all i m trying to set up an old ring doorbell.